Right to Service Act
Kerala State Right to Public Services Act, 2012
Right to Services Act – Grama Panchayat
This Act is enacted to provide government services to the public in a time-bound and transparent manner. Local Self-Government Institutions are legally bound to deliver eligible panchayat services to every citizen within the prescribed timeframe.
Key Objectives
- Ensure time-bound delivery of services to the general public
- Completely eliminate unnecessary bureaucratic delays in offices
- Maintain a transparent and accountable administrative system
- Provide a structured pathway for grievance redressal and appeals
Citizen Rights
- Right to receive an official acknowledgement receipt upon applying
- Right to receive the service strictly within the stipulated timeframe
- Right to be informed in writing of the exact reason if an application is rejected
- Right to file an appeal in case of delays or unjustified rejections
Appellate Redressal Mechanism
Stage 1
First Appeal
If the service is not delivered within the prescribed timeframe or if the application is wrongfully rejected, a complaint can be filed before the designated First Appellate Authority.
Stage 2
Second Appeal
If not satisfied with the decision of the First Appellate Authority or if it is not resolved in time, a Second Appeal can be preferred before the higher authority.
Major Online Services
K-SMART Portal
A unified digital services portal for Local Self-Government Institutions. Apply easily for certificates, trade licenses, permits, and more at your fingertips.
Information Kerala Mission
The nodal agency responsible for the digital empowerment, software infrastructure, and e-governance applications of local bodies in Kerala.
LSGD Kerala
The official portal of the Local Self Government Department, Government of Kerala. Access government orders, policies, acts, and development projects.
